Hardware and Software Procurement Policy
Note that Geekz is a service provider only. We do not sell hardware or retail software. We offer procurement assistance, and in some cases, may purchase on your behalf for at-cost reimbursement. You can see the legalese version on our Legal page, but to put our procurement policies in plain English:
If we buy something for you...
... we charge you exactly what we paid for it (including taxes and shipping). We do not mark up the price. We make no money from hardware sales. We offer it as a convenience and courtesy to our established customers. All we ask in return is that you offer the same courtesy and reimburse us in a timely matter.
... we won't accept it back from you if we can't take it back to where we got it. These are out-of-pocket expenses for us and we don't carry an inventory, so if it is beyond the return policy of the retailer, we cannot accept the return from you. And you must provide us the original packaging and all contents of the box. If you can't walk into the store and return it without a box, we can't either!
... we do not provide any warranties beyond the manufacturer's original warranties. So if there is a problem, it is no different than if you purchased the product. We can provide you the purchase details and assist you with getting service if it is still under warranty. But it is your responsibility to keep the box and/or paperwork, and we recommend that you register the product when you get it to make the process easier later if it becomes necessary.
... and if it is used, the equipment is sold as-is and the only warranties are those from the manufacturer, if any are valid. We do not have the original purchase information on used equipment. Some manufacturers will be able to look up warranty information based on the product ID and serial number (or service tag).
Used computers will have the OEM operating system (OS) installed that matches the certificate of authenticity sticker on the CPU (e.g., XP Professional) unless you authorize us to purchase an alternate OS license as a separate purchase. The OS will be brought up-to-date with all current service packs and patches. Free or trial versions of anti-virus and office applications may be installed. Any additional software (e.g., Microsoft Office, Photoshop, Quickbooks) is a separate purchase. If you already have the software and the license hasn't been used or is transferrable, we will be happy to install it on the PC for you. We will not, however, install illegal copies of software. You take full responsibility for illegal software that you put on your PC after it leaves our hands.
