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The Computer NOT-Working Specialists 
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over 15 years experience serving the greater Chicago area |
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REMOTE SUPPORT
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The Computer NOT-Working Specialists Call us at (630) 855-0780 or e-mail support@geekz.com |
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QUICK LINKSREFERENCE |
SERVICESGeneralGeekz, Inc. is based in Roselle, Illinois. We provide tech support services to the greater Chicago area, including downtown Chicago, the surrounding suburbs, and the Elgin area. We will consider accepting jobs outside this area (non-residential clients only). See our coverage map for more details. All standard service visits are billable in 15 minute increments, minimum 1 hour, unless otherwise noted. Off hours and emergency service is available. Higher rates and minimum charges may apply. We also offer phone support and remote service, where we connect to your PC or server right over the internet. Our pick-up/drop-service allows us to work on your computer at our facility. It may take longer to fix and return, but it is usually cheaper. We have all the tools and resources we need at our facility (avoiding a possible 2nd on-site visit), and since we can multi-task, we won't bill for the elapsed time it takes, but just the time we were actively working on it. If we are doing it on-site, we will charge for the actual time on site. A nominal travel charge may apply for this service. Please read our Service Terms & Conditions before requesting any of our services. PC SupportIs your PC acting flaky or making strange noises? Do you go get a cup of coffee while waiting for it to boot up or shut down? Are you running out of disk space? Are you tired of popups? We can help you with:
DESKTOP SupportAre you running old versions of software? Are you wondering how you could be more productive and use your computer to help? Do you want to have separate user logins for different people and set up security? Maybe you just aren't sure how to use the software you have. We can help you with:
Network SupportHave you added another PC or laptop and now want to share your internet connection? Do you need to have remote access to your office so you can work from home productively? Are you worried that your neighbor is piggybacking on your wireless access? We can help you:
Server SupportDo you have someone maintaining your server? Are you thinking about getting a server? Do you want to make sure it is secure? Are you sure it is being backed up? We can help you:
ONLINE SERVICESDo you have an online presence? Do you want a customized domain to use for your email address? Are you thinking of hosting your own email or web site? Have you considered online software or backups? We can help you:
Custom ProgrammingAre you using your Office applications to their fullest potential? Do you have paper forms you'd like to be electronic? Do you need reports to view your data? We can help you:
************************* Note that Geekz is a service provider only. We do not sell hardware or retail software. We offer procurement assistance, and in some cases, may purchase on your behalf for at-cost reimbursement. You can see the legalese version on our Legal page, but to put our procurement policies in plain English: If we buy something for you... ... we charge you exactly what we paid for it (including taxes and shipping). We do not mark up the price. We make no money from hardware sales. We offer it as a convenience and courtesy to our established customers. All we ask in return is that you offer the same courtesy and reimburse us in a timely matter. ... we won't accept it back from you if we can't take it back to where we got it. These are out-of-pocket expenses for us and we don't carry an inventory, so if it is beyond the return policy of the retailer, we cannot accept the return from you. And you must provide us the original packaging and all contents of the box. If you can't walk into the store and return it without a box, we can't either! ... we do not provide any warranties beyond the manufacturer's original warranties. So if there is a problem, it is no different than if you purchased the product. We can provide you the purchase details and assist you with getting service if it is still under warranty. But it is your responsibility to keep the box and/or paperwork, and we recommend that you register the product when you get it to make the process easier later if it becomes necessary. ... and it is used, the equipment is sold as-is and the only warranties are those from the manufacturer, if any are valid. We do not have the original purchase information on used equipment. Some manufacturers will be able to look up warranty information based on the product ID and serial number (or service tag). Used computers will have the OEM operating system (OS) installed that matches the certificate of authenticity sticker on the CPU (e.g., XP Professional) unless you authorize us to purchase an alternate OS license as a separate purchase. The OS will be brought up-to-date with all current service packs and patches. Free or trial versions of anti-virus and office applications may be installed. Any additional software (e.g., Microsoft Office, Norton Anti-Virus, Photoshop) is a separate purchase. If you already have the software and the license hasn't been used or is transferrable, we will be happy to install it on the PC for you. We will not, however, install illegal copies of software. You take full responsibility for pirated software that you put on your PC after it leaves our hands.
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